FAQs, Sizing & Shipping
Everything you need to know before and after ordering: sizing, shipping, duties, faulty items and order support.
Please check the size guide before you order. Outside the EU and UK all sales are final, and we only accept returns for faulty or incorrect items.
Returns & Exchanges
US, Canada, Australia, New Zealand, South America and all other non-EU countries: all sales are final. We do not accept returns or exchanges for size, fit, colour or change of mind. If your item arrives faulty or we sent the wrong item, we will make it right.
EU and UK: you also have the legal right to cancel your order within 14 days of delivery (see below).
Email hello@bettertanswim.com within 14 days of delivery with your order number, a short description and clear photos. Once we confirm the issue, we will send a replacement or refund you to your original payment method, and we cover the return shipping. Please do not send anything back before we reply.
Email hello@bettertanswim.com within 14 days of delivery to tell us you are cancelling, then send the items back within 14 days of that email.
For hygiene reasons, items must be unworn and unwashed, with the hygiene liner, tags and packaging intact. Swimwear that has been worn or has its hygiene liner removed cannot be returned.
Return shipping is paid by you. We refund the item price to your original payment method within 14 days of receiving the return.
Check the size guide on the product page. Still between two sizes? Email us at hello@bettertanswim.com before you order and we will help you choose.
Yes. Nothing in this policy affects your statutory rights under the law of your country.
Flawless Collection Sizing & Returns
The Flawless collection comes in two fit bands, XS–L and XL–3XL. The size guide is on each product page.
Email us before you order and we will help you choose.
Shipping Policy
Shipping times vary depending on your destination and the shipping method selected at checkout.
We currently offer both Priority Express and Tracked Shipping in many regions. Delivery estimates are shown at checkout and may vary slightly depending on customs, local carrier performance, and high-volume periods.
Orders are processed in 1–3 working days before shipment. During launches, holidays, or high-demand periods, processing may take slightly longer.
Once your order has been shipped, you will receive tracking information by email.
EU Shipping
Yes, we ship across Europe.
For most EU destinations, we currently offer:
• Priority Express: 1–3 business days
• Tracked Shipping: 4–7 business days
Delivery times may vary slightly depending on the country and the local delivery network.
For EU destinations, we currently offer:
• Priority Express: €15.95
• Tracked Shipping: Free
Shipping rates are shown at checkout before payment is completed.
Yes. If your tracking shows the parcel as delivered but you have not received it, please contact us as soon as possible and we will guide you through the next steps.
Non-EU Europe Shipping
Yes, we ship to selected non-EU European destinations including Switzerland, Norway, and Iceland.
For these destinations, we currently offer:
• Priority Express: 1–3 business days
• Tracked Shipping: 4–7 business days
Delivery timing may vary slightly depending on customs clearance and local delivery conditions.
We currently offer:
• Priority Express: €13.95
• Tracked Shipping: Free
Final shipping costs are always shown at checkout.
International Shipping
Yes, we ship internationally to selected destinations including the United States, Canada, Australia, New Zealand, and South America.
Current shipping estimates are:
United States
• Priority Express: 2–4 business days
• Tracked Shipping: 4–7 business days
Canada
• Priority Express: 2–3 business days
• Tracked Shipping: 4–7 business days
Australia
• Priority Express: 4–6 business days
• Tracked Shipping: 8–10 business days
New Zealand
• Priority Express: 4–6 business days
• Tracked Shipping: 8–10 business days
South America
• Priority Express: 3–4 business days
• Tracked Shipping: 8–10 business days
Delivery times may vary depending on customs and local carrier performance.
Current international shipping rates are:
United States
• Priority Express: $27.95
• Tracked Shipping: Free
Canada
• Priority Express: $24.95
• Tracked Shipping: Free
Australia
• Priority Express: $54.00
• Tracked Shipping: Free
New Zealand
• Priority Express: $59.00
• Tracked Shipping: Free
South America
• Priority Express: $32.59
• Tracked Shipping: Free
All final shipping rates are shown at checkout before payment.
Taxes & Duties
For most destinations, duties and taxes are prepaid, so no additional import charges should be due on delivery.
For Switzerland, Norway, and Iceland, local duties, VAT, or import fees may still apply depending on local regulations.
Yes — for most shipping regions, duties and taxes are included.
For Non-EU Europe destinations such as Switzerland, Norway, and Iceland, duties and taxes may not be included and may be charged separately upon delivery.
Orders & Support
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
If your order has not yet been processed, we may be able to help. Please contact us as soon as possible after purchase.
Once an order has entered processing or shipment, changes or cancellations may no longer be possible.
Please contact us as soon as possible with your order number and clear photos of the issue so we can review and assist.