We happily accept returns in original condition (unused, unworn, and unaltered) with tags for either a refund, store credit, or a one time exchange. All return requests must be made within 30 days after the date of delivery and are for the expense of the customer. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package once we have determined that the return meets the above-mentioned conditions. We can only process a refund back to the original payment method. 

For all exchanges, we charge $20 for a return label that is used to partially cover our shipping expenses for the replacement item sent to the customer.

Conditions:

- Your request to return is submitted within 30 days of receiving your order.

- Returned Product(s) must be in original condition (unused, unworn, and unaltered) with tags attached. If you return a product to BetterTan without all and accessories originally included with your purchase, BetterTan retains the right to either refuse acceptance of such return.

- Purchase is returned and received at the return address provided to you within 30 days upon receiving your order. All returns are made to our address in the EU.

- Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.

- Orders placed with a promo code that discounts the order are only eligible for store credit.

- To maintain affordability and provide significant discounts, refunds/exchanges are not available for Buy 2, Get 3 FREE offers and discounts over 20%. These orders are flagged as FINAL SALE and cannot be return/ exchange or refund.

BetterTan reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

Returns approval

All returns need to be approved by Bettertan support prior to sending the item back. Our return address is in Bulgaria, Sofia. 

All returns should have the order number include in the package.

For US customers: We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by BetterTan. 

Please note that BetterTan cannot be held responsible for shipment delays due to unforeseen and uncontrollable circumstances. BetterTan takes no responsibility for missing incoming deliveries of a return. 

We are sorry to hear you are needing to return! Please send us an email at hello@bettertanswim.com

Any item purchased on sale or at a marked down price is final sale is not eligible for an exchange/ return.

Full-priced products are eligible for a refund, unless purchased with Klarna, Sezzle, AfterPay; Orders placed with Klarna, Sezzle, AfterPay are only eligible for a store credit; Store-credit notes are valid for 1 year from the date of issue.

Orders placed with a promo code that discounts the order are only eligible for a store credit.

Our discount codes are for one time use and are unable to be reloaded if you return your order.

We are sorry to hear you needed to return/exchange! When you submit an exchange it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Once your exchange has been processed, an order confirmation email will be sent over via email.

Our team asks for 2-3 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 1:00 pm UTC time, will be fulfilled the following business day.

For orders that contain an item that is marked as "pre-order", the entire order is shipped out at the same time when all items become available.

Once your order has been shipped, we ask for 3-7 business days for delivery. Please note, packages are subject to carrier delays.

Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 3 days for your order to be dispatched. All orders received after 1:00 PM on Friday will be shipped the following Monday.

Any pre-orders have the stock arrival date noted on the product page at the time of purchase. 

We offer Free Worldwide tracked Shipping for orders over $90.

For all orders under $90, the shipping cost is different based on the region of purchase.

Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.

2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.

3. Is there a chance one of your neighbors mistakenly collected your package?

If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".